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Kimmy Borgia

VP of Customer Success

Kimmy Borgia is Vice President of Client Success at Informative Research, where she builds relationships with new financial companies, drives new business, and keeps existing clients informed on the company's evolving products, services, and initiatives. With more than 35 years of experience in the credit and mortgage industry, Borgia brings deep expertise in client engagement and account management, serving as a trusted resource for lenders and servicers navigating a changing market.

Borgia has spent her entire career in the credit and mortgage space, building a strong foundation through progressive roles across the industry. She began at Central Credit Bureau, where she gained experience as a Mortgage Investigator, in Accounts Payable/Receivables, and as a Title Searcher. She then joined Factual Data (formerly CBCInnovis) as an Account Executive before advancing to National Strategic Account Manager at Factual Data, working with large national servicing companies to reduce portfolio risk, optimize workflow, and strengthen client partnerships. In September 2022, she joined Informative Research as Vice President of Client Success, where she continues to focus on relationship-driven growth and client advocacy.

Borgia is actively engaged in the mortgage industry, regularly attending regional Mortgage Bankers Association events and staying up-to-date on industry innovations and news. Her leadership approach is guided by the personal mantra "what you focus on tends to grow," reflecting her belief that intentional focus and consistent effort are key drivers of both personal and professional success.

Outside of work, Borgia is passionate about fitness and can talk for hours about working out — she even had the chance to meet Arnold Schwarzenegger. She also enjoys horseback riding and spends much of her personal time watching and supporting her son's baseball games.