|
Overview |
As
an Informative Research customer your company may select
from
one of two billing options:
- Bill Direct Invoice
Informative Research will
invoice your company monthly via mail. - Bill Credit Card
Your company will be charged on a
per-transaction basis to the account credit card registered in IR's Web Credit System,
for all chargeable services (see below).
If you select Bill Credit Card as your account's billing
method, the following services will be charged to the
registered card on your account:
- Credit reports
- Supplements
- RMCRs
- Credit ReScore
Flood, AVM, Credit Essentials and What If Simulator services will be billed by invoice separately
- your company will continue to receive a monthly invoice summarizing all purchases including those paid by credit card. |
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| Important
Guidelines for Credit Card Billing |
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Register credit cards in IR's Web Credit System only |
Be sure to register your credit card online in our Web
Credit System (WCS). Although many LOS and AUS
platforms accepts credit card data for ordering
credit reports, only cards registered in WCS will
count as active in the system. |
|
Use of Borrower Credit Cards Prohibited |
Using a borrower's credit card to pay for an IR credit
report, or any other of IR's services, is a direct
violation of our subscriber agreements with Experian,
Equifax and TransUnion.
Customer accounts which attempt to frequently update credit
card information in an effort to charge borrowers
will be audited and will face possible termination. |
|
Admin Users |
Only Administrator Users in WCS can add/edit credit card
information for your account. Because Administrator
Users can create additional Administrator Users, be aware that each
Administrator User on your account can edit your account's credit card
information and billing options. |
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One Card per Account - All Chargeable Transactions |
If you choose to register a credit card in WCS and
select the Bill Credit Card option, all chargeable transactions on
your account will be billed to that registered card.
Only one credit card can be registered for any one account. |
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| Instructions for Credit Card Billing |
Click here (pdf) to download instructions for changing your
billing method in the Web Credit System (WCS).
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| Frequently Asked Questions |
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Can I setup my users/employees to use their own
credit cards? |
Only one credit card can be used per account; users with
their own broker license can call and setup their own
accounts. |
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Can I just enter my credit card into my Loan
Origination Software? |
No. Only credit cards registered online in IR's Web
Credit System will count as active for credit card
billing. Credit card information entered into LOS
and AUS platforms will be ignored. |
|
Why can’t I update/change my credit card? |
After a credit card is registered it cannot be
updated/changed for a period of 5 days. |
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What happens if my card goes overlimit, expires, or
is canceled? |
If your account is set to Credit Card Billing, your card
must be in good standing or your account will be locked
out from ordering chargeable services. |
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Will I still receive a monthly invoice? |
Yes, your account will continue to receive a monthly
invoice summarizing all charges, including those paid
by credit card. |
|
After I register my credit card, can I cancel credit
card billing and go back to direct invoicing? |
Yes; download the instruction sheet above 'Instructions
for Credit Card Billing' and follow the directions to
change your billing method. |
|
My credit card information in the system has changed
and I don't remember making changes. |
All Admin Users on your account can view/edit credit
card billing information, it may be possible another
Admin User in your company changed the credit card
billing information. |
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After I add my credit card, is there a waiting period
before it becomes active in the system? |
Once you register your credit card in the system, all
chargeable orders will immediately begin charging to
that card. |
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Still have a question that hasn't been answered? |
Contact our Customer Service Representatives at
1-800-366-2794. |
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