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Customer Service Contacts
At Informative Research, we take service
seriously. Through our
Commitment to Customer Excellence (C2E), we strive as
an organization to provide you with the service level you
need to operate effectively. One example is our expanded
service availability hours. Our highly trained service representatives
are available to assist you with a full range of credit
services including supplements, rescore services, verification,
and updates. If you have a question about a borrower’s
credit report, entrust our Customer Service Representatives
to provide you with answers.
Customer Service - Main
Customer Service
(T) 800.676.3338 (F) 800.800.0451 (E) service@informativeresearch.com
Email: Please Note – Supplements cannot be submitted
via email due to privacy concerns and the unsecure nature
of email. To order supplemental services, please use our
online system (IR Web) or contact your IR Team Representative
via telephone.
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System
Availability* |
Customer
Service Availability* |
CTST
Help Desk Availability* |
| Mon |
3:00am-12:30am
|
5:00am-5:00pm
|
7:00am-6:00pm
|
| Tue |
3:00am-12:30am
|
5:00am-5:00pm
|
7:00am-6:00pm
|
| Wed |
3:00am-12:30am
|
5:00am-5:00pm
|
7:00am-6:00pm
|
| Thu |
3:00am-12:30am
|
5:00am-5:00pm
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7:00am-6:00pm |
| Fri |
3:00am-11:00pm
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5:00am-5:00pm
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7:00am-6:00pm
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| Sat |
4:00am-11:00pm
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N/A
|
7:00am-6:00pm
|
| Sun |
5:00am-09:00pm |
N/A
|
N/A
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*Pacific Time
Technical Support
For matters of a technical nature, please contact our Customer
Technical Support and Training (CTST) Help Desk. The CTST
Help Desk is available to assist you with problems related
to ordering reports, importing into loan origination systems,
or configuring your systems correctly. The CTST Department
can also assist with training related to your IR account.
For more information about technical support
or training concerns, please visit the Support section of
our website where you will find valuable information such
as frequently asked questions, popular downloads and more.
The CTST Help Desk can be reached at the following:
CTST
Help Desk - Technical Support/Training
Telephone 800.366.2794
Facsimile 800.800.0451
Email: css@informativeresearch.com
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