Informative Research Celebrates 60 Years of Credit Reporting Services in 2006

GARDEN GROVE, Calif., January 11 – Informative Research (IR), a leading independent mortgage credit reporting agency, celebrates 60 years of mortgage credit reporting in 2006. Informative Research was founded in 1946 to provide research services aimed at reducing the risk faced by the banking and lending community.  During its 60-year history, IR has evolved into one of the nation’s recognized leaders for mortgage credit reports.

Informative Research has always placed a large focus on providing exceptional levels of customer service. Over the years, this high standard of service has resulted in the creation of IR’s Commitment to Customer Excellence program (C₂E). The C₂E program is an organization-wide practice that tracks and manages crucial measures of customer service and product performance.

Informative Research employees strive to provide the best customer service with every interaction, and provide support on both credit reports and the technology that is used to order them. Most of IR’s customer service representatives have been with the company for an average of eight or more years, and several managers have been with IR for over 20 years.

Many IR employees have been with the company since the days that geographically dispersed field representatives hand delivered printed credit reports to customers. Since those days, IR has developed web based credit report ordering technology that increases accessibility of Informative Research credit reports. Loan originators can order or reissue IR credit reports into numerous automated underwriting engines or loan origination systems. IR was one of the first credit reporting agencies whose reports were accepted on Fannie Mae’s Desktop Originator® and Desktop Underwriter®.

“We are very excited to enter into our 60^th year of servicing the mortgage lending industry,” says Jeff Lau, Marketing Director at Informative Research. “We have big plans in the works for 2006, including expanding our educational offerings and increasing our relationships with key industry associations.

“In the past 60 years, IR has developed a network of outstanding relationships with lenders, brokers and originators,” said Bill DuFour, President and Chief Operating Officer at Informative Research. “We feel that with 60 years of experience under the belt, we offer some of the best services, robust credit analysis tools, and easiest to use technology in the industry. We look forward to continuing our tradition of building relationships and providing our customers with excellent service.”

About Informative Research
Informative Research is a privately held information provider, servicing the mortgage lending industry since 1946. During its 60-year history, IR has evolved into one of the nation’s recognized leaders for mortgage credit reports, distinguished by its use of technology and its Commitment to Customer Excellence (C₂E), which emphasizes extraordinary relationships with the lenders, brokers, and agents involved in the loan process.  For further information regarding the benefits of working with Informative Research, please contact us at 714-638-2855, or visit http://www.informativeresearch.com.

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