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ABOUT US
Informative Research was founded in 1946 to provide investigative and background research services to reduce the risk faced by the banking and lending industry. IR has since grown to be one of the nation’s top mortgage information service providers and in 2006 we celebrate 60 years of credit reporting excellence. At Informative Research, we have prided ourselves on our implementation of technology
and our extraordinary relationships with the lenders, brokers, and affiliated companies involved in the loan origination process.
Our business model is built on quality and a high degree of customer satisfaction, which is evidenced by our Commitment to Customer Excellence (C2E). C2E emphasizes the value and importance we place upon understanding and delivering products and services that exceed customer expectations. We value our customer’s opinions and through programs like our C2E survey, we regularly ask our customers to rate our services and share their comments. Service issues are addressed
at both the executive and work team levels, ensuring a viable solution that meets with your satisfaction and avoids future occurrences.
It starts with dedicated customer service teams that have years of experience in reviewing and processing credit reports, verifications and updates. The average customer service representative at Informative Research has well over 7 years experience. When you contact IR to discuss an issue with a borrower’s credit report, you can rest assured you will be put in touch with a knowledgeable representative.
With over half a century of experience in mortgage credit, Informative Research is dedicated to offering focused solutions that generate real value to our customers and business partners. The credit report is often overlooked, but it is arguably the single most important factor in determining loan eligibility. Through our systems, services, and training we put our partners in position to succeed.
Beyond report accuracy and credit supplements, we realize that the automation of the loan origination process has the potential to create as many headaches as it does benefits. With these thoughts in mind, IR seeks to make our credit reports easily accessible from multiple platforms, including directly from our website. Our Technical Support Helpdesk ensures proper training and resolution of technical
issues that may arise along the way. Effective training results in more efficient workflow and our expert technicians are equipped to answer any technical question. We even have the ability to provide training and diagnostics online, which saves time and expense.
For Informative Research, training does not end with our software. We firmly believe that our customers and their borrowers can benefit from a solid understanding of mortgage credit. Our interest is in providing long-term partnerships. To these aims, IR is actively involved in various mortgage industry associations and education initiatives, providing tools and training to our customers and their
borrowers.
As a result of our Commitment to Customer Excellence, IR has consistently maintained a leadership position within the mortgage information industry. We are actively involved in the Consumer Data Industry Association (CDIA) and the National Credit Reporting Association (NCRA). Furthermore, IR is proud to be an approved partner on Fannie Mae's Desktop Originator® and Desktop Underwriter®, GMAC Residential Funding's Assetwise DirectSM,
as well as being included on many national lenders' approval lists.
At Informative Research, we put technology in place to assist our clients, and to enhance the service process for you. We maintain our commitment to all of our customers and want to exceed your expectations with every interaction.
We are guided by our vision, mission, and values, which focus on benefiting our customers. We are genuine, we are dedicated, and we invite you to put 60 years of industry experience to work for you.
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About Us